Government approach
Public-service structure before visual decoration.
A disciplined process for turning scattered public information into a website residents can navigate with less friction.
- 01
Public information inventory
Map the offices, services, documents, announcements, contacts, and update responsibilities.
- 02
Citizen task structure
Organize information around what residents need to do, where to go, and what to prepare.
- 03
Accessible design and build
Create a mobile-ready interface with semantic content, clear navigation, search support, and readable documents.
- 04
Review, training, and handoff
Confirm content ownership, publishing workflow, maintenance scope, and staff handoff before launch.